{"id":181227,"date":"2019-12-04T21:18:06","date_gmt":"2019-12-04T13:18:06","guid":{"rendered":"https:\/\/www.geek.com\/featured\/-1812626\/"},"modified":"2019-12-04T21:18:06","modified_gmt":"2019-12-04T13:18:06","slug":"facebooks-liam-bot-helps-employees-navigate-awkward-holiday-conversations","status":"publish","type":"post","link":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/2019\/12\/04\/facebooks-liam-bot-helps-employees-navigate-awkward-holiday-conversations\/","title":{"rendered":"Facebook\u2019s \u2018Liam Bot\u2019 Helps Employees Navigate Awkward Holiday Conversations"},"content":{"rendered":"<figure>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.geek.com\/wp-content\/uploads\/2019\/07\/facebook-Alex-HaneyUnsplash-650x366.jpeg?resize=640%2C360&#038;ssl=1\" width=\"640\" height=\"360\" data-recalc-dims=\"1\" \/><\/p>\n<div class=\"figcaption\">(via Alex Haney\/Unsplash)<\/div>\n<\/figure>\n<p><span style=\"font-weight: 400;\">There&#8217;s nothing worse than fielding awkward questions from family and friends over the holidays\u2014especially if you work at Facebook.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The social media giant has faced such a steady stream of controversies\u2014privacy, censorship, fake news, livestreaming violent incidents, political manipulation\u2014that it&#8217;s hard to keep up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, just before Thanksgiving, Mark Zuckerberg &amp; Co. rolled out an employee chatbot to help answer tough questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If a relative, for instance, asks how Facebook handles hate speech, the chatbot would instruct the worker to answer with the following points:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facebook consults with experts on the matter<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It has hired more moderators to police its content<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is working on AI to spot hate speech<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Regulation is important for addressing the issue<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It would also, <a href=\"https:\/\/www.nytimes.com\/2019\/12\/02\/technology\/facebook-chatbot-workers.html\"  rel=\"noopener\">according to<\/a> <\/span><i><span style=\"font-weight: 400;\">The New York Times<\/span><\/i><span style=\"font-weight: 400;\">, suggest citing stats from an official report about how the company enforces its standards.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dubbed the &#8220;Liam Bot&#8221; (presumably named after the employee who first expressed concern over potentially uncomfortable conversation, though its derivation is unclear), the software merely parrots what company executives have already said publicly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Our employees regularly ask for information to use with friends and family on topics that have been in the news, especially around the holidays,&#8221; a Facebook spokesperson told the <\/span><i><span style=\"font-weight: 400;\">Times<\/span><\/i><span style=\"font-weight: 400;\">. &#8220;We put this into a chatbot, which we began testing this spring.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company has previously shared news releases in internal groups, or directly with those asking for advice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This year, though, it introduced Liam Bot\u2014packed with public relations-approved statements that will hopefully (but not likely) appease inquiring minds.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to vague assertions about its practices, the bot links to company blog posts and news releases. It is also &#8220;practical with personal technology advice,&#8221; the <\/span><i><span style=\"font-weight: 400;\">Times<\/span><\/i><span style=\"font-weight: 400;\"> said.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">More on Geek.com:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.geek.com\/tech\/facebooks-viewpoints-app-pays-you-to-take-surveys-1811876\/\"  rel=\"noopener\"><span style=\"font-weight: 400;\">Facebook&#8217;s Viewpoints App Pays You To Take Surveys<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.geek.com\/tech\/facebook-pay-lets-you-make-purchases-send-money-inside-apps-1810286\/\"  rel=\"noopener\"><span style=\"font-weight: 400;\">Facebook Pay Lets You Make Purchases, Send Money Inside Apps<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.geek.com\/tech\/snap-a-facebook-selfie-to-confirm-youre-human-1809505\/\"  rel=\"noopener\"><span style=\"font-weight: 400;\">Snap a Facebook Selfie to Confirm You&#8217;re Human<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.geek.com\/wp-content\/uploads\/2019\/07\/facebook-Alex-HaneyUnsplash-650x366.jpeg\" width=\"650\" height=\"366\"><\/p>\n<div>(via Alex Haney\/Unsplash)<\/div>\n<\/figure>\n<p>There&rsquo;s nothing worse than fielding awkward questions from family and friends over the holidays&mdash;especially if you work at Facebook. The social media giant has faced such a steady stream of controversies&mdash;privacy, censorship, fake [&hellip;]<\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/www.geek.com\/tech\/facebooks-liam-bot-helps-employees-navigate-awkward-holiday-conversations-1812626\/\">Facebook&rsquo;s &lsquo;Liam Bot&rsquo; Helps Employees Navigate Awkward Holiday Conversations<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/www.geek.com\/\">Geek.com<\/a>.<\/p>\n<p> <a href=\"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/2019\/12\/04\/facebooks-liam-bot-helps-employees-navigate-awkward-holiday-conversations\/\">\u95b1\u8b80\u5168\u6587 <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"slim_seo":[],"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[7383,2162,7384,2,7385,2047,2084,2491,2077,7],"tags":[364,398,402,397,414,413,410,409,407,408,406,399,400,394,10,401,372,396,403,412,374,411,395,371,405,404,366],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p7prtj-L91","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/posts\/181227"}],"collection":[{"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/comments?post=181227"}],"version-history":[{"count":3,"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/posts\/181227\/revisions"}],"predecessor-version":[{"id":181509,"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/posts\/181227\/revisions\/181509"}],"wp:attachment":[{"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/media?parent=181227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/categories?post=181227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/test\/wordpress\/wp-json\/wp\/v2\/tags?post=181227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}