{"id":317071,"date":"2022-10-24T10:35:50","date_gmt":"2022-10-24T10:35:50","guid":{"rendered":"https:\/\/www.mobileworldlive.com\/?p=356983"},"modified":"2022-10-24T10:35:50","modified_gmt":"2022-10-24T10:35:50","slug":"australia-sweats-fitbit-for-misleading-consumers","status":"publish","type":"post","link":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/2022\/10\/24\/australia-sweats-fitbit-for-misleading-consumers\/","title":{"rendered":"Australia sweats Fitbit for misleading consumers"},"content":{"rendered":"

<\/p>\n

\tAustralia\u2019s competition regulator launched legal action against Alphabet-owned Fitbit for alleged false or misleading representations about consumer guarantee rights on faulty devices.<\/p>\n

In a statement, the Australian Competition and Consumer Commission (ACCC) claimed that between May 2020 and February 2022, Fitbit told consumers they would not be entitled to a refund unless they returned a faulty product to the company within 45 days of purchase or shipment.<\/p>\n

It further stated Fitbit said customers who had been supplied with a faulty device as a replacement for an original faulty device meant they were not entitled to a second replacement if its two-year limited warranty period had expired.<\/p>\n

The ACCC explained both these terms were not in accordance with Australian consumer law and the company should have processes in place to ensure compliance.<\/p>\n

No modifications to law
\nACCC chair Gina Cass-Gottlieb said Australian law meant all \u201cproducts must be of acceptable quality, and retailers must provide a remedy for faulty goods which include a repair, replacement and refund, depending on the circumstances\u201d.<\/p>\n

She added all consumers have these automatic guaranteed rights \u201cthat cannot be excluded, restricted or modified\u201d, and were offered in addition to any warranties offered by manufacturers.<\/p>\n

The ACCC is seeking penalties, injunctions, a compliance programme and other orders for Fitbit.<\/p>\n

Its case currently includes 58 examples of consumers allegedly misled by Fitbit when they complained about faulty devices.<\/p>\n\n

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Australia\u2019s competition regulator launched legal action against Alphabet-owned Fitbit for alleged false or misleading representations …<\/p>\n

The post Australia sweats Fitbit for misleading consumers<\/a> appeared first on Mobile World Live<\/a>.<\/p>\n<\/div>","protected":false},"author":247,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Australia sweats Fitbit for misleading consumers - ITTeacherITFreelance.hk","description":"Australia\u2019s competition regulator launched legal action against Alphabet-owned Fitbit for alleged false or misleading representations ... The post Australia swe"},"footnotes":""},"categories":[8,21,7],"tags":[],"_links":{"self":[{"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/317071"}],"collection":[{"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/users\/247"}],"replies":[{"embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/comments?post=317071"}],"version-history":[{"count":2,"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/317071\/revisions"}],"predecessor-version":[{"id":320411,"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/posts\/317071\/revisions\/320411"}],"wp:attachment":[{"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/media?parent=317071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/categories?post=317071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/wp-json\/wp\/v2\/tags?post=317071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}