{"id":322982,"date":"2022-12-14T12:17:34","date_gmt":"2022-12-14T12:17:34","guid":{"rendered":"https:\/\/www.mobileworldlive.com\/?p=361052"},"modified":"2022-12-14T12:17:34","modified_gmt":"2022-12-14T12:17:34","slug":"bt-selects-nokia-for-analytics-software","status":"publish","type":"post","link":"https:\/\/itteacheritfreelance.hk\/wordpress\/index.php\/2022\/12\/14\/bt-selects-nokia-for-analytics-software\/","title":{"rendered":"BT selects Nokia for analytics software"},"content":{"rendered":"

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\tNokia agreed a five-year deal with BT Group to provide the UK-headquartered operator with AI software services to strengthen network monitoring operations and fixed access customer experience.<\/p>\n

The vendor stated the latest agreement expanded its existing collaboration with BT. It involved Nokia deploying its AVA software ecosystem services, which is designed to improve network operations using AI and machine learning.<\/p>\n

Nokia\u2019s Homeview feature for BT will also be updated, giving call-centre agents \u201ca real-time, full view of the operator\u2019s network, from individual subscribers to devices\u201d.<\/p>\n

It added the technology will boost BT\u2019s services across all of its phone and digital channels.<\/p>\n

Commitment
\nNokia explained its AVA Analytics platform will bolster BT\u2019s operational efficiency using machine learning and automated workflows, in turn improving the operator\u2019s net promoter scores.<\/p>\n

Additionally, BT plans to deploy Nokia\u2019s Home Device Manager and Service Management Platform, enabling around 6,000 BT agents to \u201cremotely manage over 10 million Wi-Fi connections, with more than 100 million actions taken each day to optimise the home broadband experience\u201d.<\/p>\n

Nick Lane, MD for consumer customer services at BT, said the partnership is \u201canother demonstration of our commitment to providing the best customer experience by investing in AI, analytics and other state-of the-art technology\u201d.<\/p>\n\n

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Nokia agreed a five-year deal with BT Group to provide the UK-headquartered operator with AI …<\/p>\n

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