Best answer:<\/strong> T-Mobile takes the lead in customer care satisfaction while Consumer Cellular and Xfinity Mobile lead for MVNOs.<\/p>\n There’s never going to be a perfect wireless carrier for everyone but for most people, T-Mobile<\/a> seems to be getting it right. J.D. Power ranks T-Mobile highest<\/a> compared to Verizon, AT&T, and Sprint in its 2020 U.S. Wireless Customer Care Full-Service Performance Study. It’s worth noting that this report came out before T-Mobile purchased Sprint and Sprint results were tracked separately.<\/p>\n While not directly about customer service, Consumer Reports<\/a> and the American Customer Satisfaction Index (ACSI)<\/a> also named T-Mobile highest in overall customer satisfaction.<\/p>\n It’s certainly possible to get great customer service with another provider but this year, T-Mobile stands ahead. It remains to be seen how Sprint’s consistently low scores will impact the T-Mobile brand overall but if it can keep investment up and continue to improve its services, T-Mobile may be able to hold onto its lead.<\/p>\n With MVNOs<\/a>, the competition is a bit more fierce, though, in almost every scenario, Consumer Cellular is right at the top. On its home page<\/a>, Consumer Cellular boasts that it has received the top spot in customer service among value wireless providers from J.D. Power nine years in a row. Newsweek<\/a> actually places Consumer Cellular higher than T-Mobile in first place.<\/p>\n Not too far behind are Metro by T-Mobile, Boost Mobile, and Cricket, which have all had strong showings for J.D. Power’s non-contract full-service carriers.<\/p>\n ACSI mentions<\/a> the newer Xfinity Mobile as a top-performing MVNO as well. Xfinity Mobile has become one of the best MVNOs that use Verizon’s network<\/a> in part thanks to its access to the millions of Wi-Fi hotspots from Xfinity home internet customers.<\/p>\n <\/p>\n From $70\/mo. at T-Mobile<\/a><\/p>\n High-speed data with a mobile hotspot<\/p>\n T-Mobile’s Magenta plan is a great balance for most heavy smartphone users with 50GB of prioritized data and 5G access included.<\/p>\n <\/p>\n <\/p>\n![](\"https:\/\/www.androidcentral.com\/sites\/androidcentral.com\/files\/styles\/large_wm_brw\/public\/article_images\/2017\/02\/t-mobile-logo-darkened-tradeshow.jpg\"){kind=logo}
<\/a><\/p>\n\n
T-Mobile takes first place<\/h3>\n
MVNOs can focus on the customer experience<\/h3>\n
![](\"https:\/\/www.androidcentral.com\/sites\/androidcentral.com\/files\/styles\/large_wm_brw\/public\/article_images\/2020\/06\/sim-cards-trays.jpeg\")
<\/a><\/p>\nOur pick<\/h2>\n
T-Mobile Magenta<\/h3>\n
![](\"https:\/\/www.androidcentral.com\/sites\/androidcentral.com\/files\/styles\/large\/public\/article_images\/2019\/05\/t-mobile-logo-cropped.png\"){kind=logo}
<\/a><\/p>\nMVNO Leader<\/h2>\n
Consumer Cellular<\/h3>\n
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