Sony Apologizes for PS5 Pre-Order Confusion; Gives Hope to Those Who Missed Out

Pre-orders of the PlayStation 5 were supposed to begin last Thursday, but instead went up on Wednesday due to retailers jumping the gun. While this was not necessarily Sony’s fault, the company has officially apologized for the mishap on the official PlayStation Twitter account and promised fans that there will be more chances later this year to secure a PlayStation 5.

While some fans were quick to reply with comments saying Sony should have acknowledged the problem sooner, some comments thanked Sony for saying anything at all. Others, as usual, were console warring and arguing over which console is superior to the other. While the tweet did not acknowledge PS5 pre-orders possibly not arriving launch day, it did reassure fans that more consoles will be available.

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After admitting pre-orders could have been smoother and delivering the apology, Sony states that “over the next few days, we will have more consoles for pre-order.” Sony then says that “retailers will share more details throughout the week” and “more PS5s will be available through the end of the year.” The Sony tweet functions as both an apology and a reassurance that fans will get another chance at purchasing the backwards compatible PS5.

Calling the PS5 pre-order situation messy would be an understatement, as pre-orders went live unexpectedly following the PlayStation 5 showcase. While the actual event went well, even including a surprise teaser for God of War Ragnarok, Sony announced on Twitter following the event that pre-orders would go live the very next day. Walmart and other retailers must not have gotten the memo, however, as they post pre-orders the day of the event and sold out before fans even knew the console was purchasable.

The competition was quick to take a shot at Sony on Twitter following this major error, even though most of the blame does not rest on Sony. After poking fun at the problem and stirring the never-ending console war, Microsoft made it clear that retailers who do not follow the Xbox pre-order guidelines will be punished. Whether the threat holds weight is unclear, but hopefully the same situation does not occur for players eager to get Microsoft’s next gen console.

Regardless of the pre-order situation, fans clearly seem excited about the PlayStation 5 and its premium-priced launch titles. It would be nice to see everyone who wants a PlayStation 5 at launch secure their pre-order, and it seems like Sony is trying to do the best they can to rectify the pre-order problem.

The PlayStation 5 will be available November 12th.

MORE: PlayStation 5 Isn’t Getting a Game Pass Service

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